The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company’s website, telephone, live chat, direct mail, marketing materials and social networks. CRM ystems can also give customer-facing staff members detailed information on customers’ personal information, purchase history, buying preferences and concerns.

We provide various options of CRM solutions to different business models accordingly.